FAQ
August 01, 2017
- Where does the wood come from? The white walnut (“Juglans regia”) and cherry wood (“Prunus avium”) are coming from Serbia. The black American walnut (“Juglans nigra”) is coming from USA. These wood species are not listed in the CITES Appendices or on the IUCN Red List of Threatened Species.
- How to adjust the grind? Turn the wheel in the mechanism at the base of the mill. Turn clock-wise from a coarse to a fine grind. Take care not to over-tighten.
- Why do I see some spots and imperfections on the wood? Every object in the nature is unique. Therefore your neotus mill is unique too. Spots or discoloration only give character to your mill.
- Can I put salt into neotus mills? Yes. You can use them to grind pepper, salt and other spices, except nutmeg.
- How do I clean neotus mills? The best way to clean it is to use a damp (not wet), colourless cloth. After cleaning, dry it - do not leave it wet. The mechanism can easily be taken apart and put in the dishwasher. Or you can clean it with a small brush. Do not clean or treat your product with aggressive and abrasive cleaning liquids or harsh materials. Don’t immerse the body in water.
- Are neotus mills covered by a guarantee? Yes. All our products have a 5 years warranty. Moreover, grinding mechanisms carry a lifetime warranty. These warranties do not cover normal wear, accidental damage or damage from misuse.
- What happens if I don’t like the product? We have a 28 days return policy. If you really don’t like your neotus, you can return the product and we will refund you, no questions asked. Go to the Custom Service page for more details.
- How do I store my mills? Store your mills in a cool and dry place. Keep them out of direct sunlight.
